If a NEW unused/unworn item is defective upon receipt or is non-repairable, please contact us within 3 business days at carolyn@carajewels.com to request a replacement (if available) or refund.
Normal wear and tear of a worn item is not eligible for refund or return.
All sales are final. No exchanges are offered, as items are limited-edition and replacements cannot be guaranteed.
Please note that open O-rings, Jump rings or adhesive loss can be repaired with minimal effort and/or jeweler's glue. Please contact us for assistance.
We accept no liability for shipping delays/errors or damage upon shipment. Please see our shipping policy for further details.
Refunds (if applicable)
PLEASE CONTACT US FIRST. Upon approval, you may be asked to mail your product to: 11469 Olive Blvd., #104, St Louis MO 63141, United States.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at carolyn@carajewels.com.